Customer Service
Review your Outside experience
Great prices on outdoor clothing and equipment and a shiny website don’t count for much unless they’re backed by outstanding customer service.
Using the right outdoor gear should put a great big smile on your face; and so should shopping at Outside.
We use the equipment we sell and we can provide professional advice on everything from rock climbing guidebooks to high altitude alpine boots and anything in between. Fast delivery and despatch come as standard on all our products.
If you have any questions, special requests or problems then you can chat with us online, or contact us by email or phone, all of which allow you to speak directly to the person who will put your parcel in the post.
We use an independent review service, Trustpilot*, so that our customers can share their experiences. We’re very proud to say we have a five star rating and a Trustscore of 4.8 out of 5.
If your Outside experience made you smile, please can you let others know, by writing a quick review on Trustpilot*?
If you have a suggestion or complaint, or you'd like to talk about the products you bought, please contact us and we'll get straight back to you.
Thanks for shopping with Outside, and we hope to see you again soon.
*Trust Pilot is an independent service which we use to ensure there's no bias. To make sure everyone is on the level, they require reviewers to sign up to their site, but they won't contact you again unless you sign up to their newsletter.