Getting ready to open Outside

For the time being the Outside Café remains closed, while we work out how to reopen safely.

Please refresh yourselves at one of Hathersage's many eateries in the meantime, and come see us in the shop for your boots, jackets and climbing gear!


Outside Shop now open

It's been a difficult few months for us all. When we took the decision to close the Outside shop we were overwhelmed by the support we had from our customers, our staff and our suppliers. We've continued to sell online and we've been really grateful for every single order. You are all awesome.

In the meantime, we were busy putting in place new hygiene and safety measures. These will be reviewed constantly, to make sure we're doing everything possible to prevent transmission of Covid-19.

Please have a look at James' latest video which will show you around, and we've also summarised the main points below.

How to get around Outside

Please follow our new one way system – the entrance is from the back door, in the car park.

The one way system is clearly marked throughout the shop with signs every two metres to help you distance yourself from staff and customers.

Hygiene - at the entrance, and all around the shop you'll see hand sanitisers – please use liberally and don't touch your face.

What would you like?

  • If you've already decided what you'd like to buy, why not order it online? We can either send it to you or you can collect it from the shop, using our new Click and Collect service. (We've even put up a shelter by the collection point to stop you getting wet while you wait for us to answer the door!)
  • Alternatively, you can let the member of staff at the door know – they can have your goods ready for you at the till so you can move through the shop swiftly.
  • If you need to browse or try things on, we're set up for that too:
    • Clearly marked, distanced seating that can be swapped and/or cleaned throughout the day.
    • Some areas within the shop, such as the boot room, may be temporarily roped off if they reach safe capacity.
    • If you wish you can email us at hathersage@outside.co.uk or call 01433 651936 to reserve a boot fitting slot.

Further health and safety information

Till areas are screened. Only one till in each area will be in use – please be patient if you have to queue.

The changing rooms are closed for now – please try on jackets and tops on the shop floor as necessary.

We cannot guarantee that items on the shop floor have not been picked up or tried on recently by someone else. Again, please use plenty of hand sanitiser and do not touch your face.

All returned items will be quarantined for 72 hours before being returned to the shop floor.

The Outside cafe will remain closed for the time being.

See you soon!

Assuming there is no change to the current government advice, we will reopen at 11 am (to allow for staff training) on 15th June. We're looking forward to welcoming you all back to Outside. We've missed you.

2 thoughts on “Getting ready to open Outside”

  • jonathan hunt
    jonathan hunt 8th June 2020 at 7:01 pm

    great video. so glad you're open again.

    Reply
  • Neil McAllister
    Neil McAllister 10th June 2020 at 10:39 am

    Great to hear about your readiness to start opening up again, video very reassuring, you guys look really well prepared and are showing fantastic responsibility, good luck and see you soon...

    Reply
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