Terms and Conditions

Use of the website
Website disclaimer
Copyright notice
Privacy Policy
Purchase of products
Rights to Cancel
Sale of Knives and Axes
Description of products

Use of the website

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Outside's relationship with you in relation to this website.

The term 'Outside' or 'us' or 'we' refers to the owner of the website whose registered office is Main Road, Hathersage, S32 1BB. Our company registration number is 6142911. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • This website also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Outside and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Please note that the website shows all stock available across the company and products may not be available in all stores.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Outside. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Outside takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice

This website and its content is copyright of Outside Ltd. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Privacy Policy

This privacy policy sets out how Outside uses and protects any information that you give Outside when you use this website.

Outside is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Outside may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/05/2010.

What we collect

We may collect the following information:

  • First and last name
  • Contact information including email address
  • Demographic information such as postcode
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • When you register on the website you have the option to indicate that you do not want the information to be used by us for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by logging into your account and changing your marketing preferences or by emailing us at sales@outside.co.uk

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Outside, Main Road, Hathersage, S32 1BB.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Purchase of products

The steps required to create a contract between you and us are:

  • You place an order for your products on the website by choosing "I agree to the terms and conditions" and pressing the "next" button at the end of the checkout process. You will then enter your payment details in series of simple steps on the website.
  • We will send to you an order acknowledgement email once your order request has been received. This will detail the products you have ordered. This is not an order confirmation or order acceptance from Outside.
  • We will send you a despatch confirmation email when your product is shipped from our warehouse.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch of your products unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions to cancel an order.

We may not be able to accept your order due to one of the following:

  • The product you ordered being unavailable from stock.
  • The inability to obtain authorisation for your payment.
  • The identification of a pricing, product description or image error.
  • You being not being eligible to order due to our Terms & Conditions.

Occasionally products may entitle you to a free or discounted promotional item. If you choose to return the originally purchased item for a refund, you must also return the promotional item. If the promotional item is not returned, you will be charged for the MSRP of this item. Any charge made will be deducted from your refund for the originally purchased item.

Rights to Cancel

You are entitled to cancel this contract if you wish to do so provided that you exercise your right no longer than 14 days after the day after the day on which you receive the goods. Notification to cancel this contract must be made by phone call or if you wish to exercise your right to cancel this contract AFTER your order has already been despatched please follow the procedures set out in our returns procedure.

It is the buyer’s responsibility to arrange and pay for the return of goods to us, unless the goods are found to be faulty, not of satisfactory quality, or do not meet the description given. The buyer must return the goods within 14 days of notifying Outside of cancelling the contract.

If a more expensive delivery option than standard was chosen we will refund only the cost of our standard delivery option not the full outbound delivery cost.

You must include the original packaging and product labels. We reserve the right to reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.

Please note that your right to cancel does NOT apply to products which fall into the following categories unless they are found to be faulty, not of satisfactory quality, or do not meet the description given:

  • Bespoke and customised goods
  • Goods which will deteriorate or expire rapidly (for example food)
  • Magazines
  • Goods received sealed for heath protection or hygiene reasons once unsealed
  • Sealed audio, video and software products once unsealed.


All prices stated are inclusive of VAT where applicable.

All orders will incur VAT* at 20% if applicable unless the order has come from within the EC and the customer is VAT registered and has supplied a VAT number. *Except Jersey, Guernsey, Alderney & Sark which are VAT Exempt and all orders from outside the EC.

Gift Cards

If you want to order online and pay using a gift card, you need to add items to your basket as normal and proceed to the checkout. In the notes section on the delivery details page, please enter the Barcode Number (located underneath the barcode) from your gift card. Continue with the order - the full amount to be paid will be shown but this will not be debited from your method of payment.

When we receive the order we will deduct the value of the gift card from the full amount to be paid. If there is an outstanding amount to be paid we will charge your card/PayPal account for this amount. If the value of the gift card exceeds the full amount to be paid, our record of your gift card will be automatically updated to show the remaining amount. If there is no money remaining on the gift card after the transaction then the card can be disposed of or returned to the shop.

Sale of Knives and Axes

Under the Offensive Weapons Act it is an offence to sell knives or any other product that may be perceived as an offensive weapon to persons under the age of 18. Customers must be over 18 and must not order these items for persons under 18. To purchase any item that can be classified as an offensive weapon by the Offensive Weapons Act you must provide proof of age, this can be a scan of a driving license or passport.

Description of products

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time the information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions, images and prices appearing on this website at a particular time may not always reflect the exact stock the moment you place an order. We cannot confirm the price of products until your order is accepted in accordance with our order acceptance policy.


All products being returned must have a returns number. Please login to your account to fill in the online returns form and obtain a returns number.

Here at Outside we want you to be completely satisfied every time you use our site. Despite this we realise you may occasionally want to return items to us. If you change your mind about a purchase you can return any goods* within a period of 28 days from the date on which the goods are delivered, for either an exchange or refund.

To return an item to us please login to your account and click 'New Return' next to the order for which you have products you wish to return. You will be presented with an online form which you must complete and submit.

Please send the returned parcel to us so that we receive it within 28 days from the date that the item was originally delivered to you. For your protection we recommend that you use an appropriately insured delivery service as you are responsible for the item until we have received it (please keep your proof of postage until we have confirmed we have received the item). Please note that you are responsible for the costs of return postage unless the goods are found to be faulty, not of satisfactory quality, or do not meet the description given. You must include the original packaging and product labels. We reserve the right to reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.

Our stores are unable to refund orders which are placed online and returned in the shop. They can however receive the goods if accompanied by a returns number, for processing by the web sales team the next working day.

If any item purchased from Outside develops a fault after the initial 28 days please return it to us for inspection following the above returns procedure, clearly noting the nature of the fault. Any faulty products must be returned in a clean and dry condition or we will be unable to process them. If you have received an incorrect item or it is damaged please follow the returns procedure above and in this instance we will of course refund your reasonable return postage costs.

*Our returns policy applies to all purchases from our online store, excluding the following items which cannot be returned unless faulty:

  • Bespoke and customised goods
  • Goods which will deteriorate or expire rapidly (for example food)
  • Magazines
  • Goods received sealed for health protection or hygiene reasons once unsealed
  • Sealed audio, video and software products once unsealed.

Our returns policy does still apply to Personal Protective Equipment (PPE) such as climbing hardware, ropes, helmets etc. It is particularly important that these are returned to us unused and unopened, in their original packaging and with all tags. Ropes can only be accepted if they are still factory coiled in their original packaging.

Christmas Returns Policy

Over the Christmas period Outside Ltd are offering extended exchange terms, whereby any unwanted goods purchased between Monday 27th November and Sunday 24th December 2017 (inclusive) may be returned for exchange or credit note until Wednesday 31st January 2018. Goods must be in “as new” condition, complete with original packaging, attached labels and accompanying proof of purchase.

This extended Christmas exchange policy operates alongside our standard store and distance selling exchange, cancellation and returns policies and does not affect your statutory rights.

Last update: 27/11/2017

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