We try to keep the site updated with products that are in stock and despatch within 1-2 working days (Mon-Fri). Occasionally items ordered may be out of stock. If this should happen we will contact you to let you know when we will be able to despatch your order. Please note that all deliveries are made between 08.00 and 18.00 Monday to Friday and may require a signature.
Orders are typically despatched with Royal Mail Tracked 48. Please note that this is a guideline only as a different delivery method may be used depending on the size/weight of your order – if you would like any more information on your delivery please contact us.
Next Day Delivery - £4.95
Orders placed BEFORE 2pm Mon-Fri will be despatched the same day, usually with Parcelforce (requiring a signature). Any Next Day orders received after this time will be despatched the following day. Please note any orders placed AFTER 2 PM on Thursdays will be despatched on Friday but not delivered until the following week. Next Day isn't possible on Bank Holidays. If you have a mobile number on your account you will receive SMS notifications regarding delivery (UK mainland deliveries only).
Redirection of consignment once despatched
We regret to say that we are unable to change the address or postcode on a parcel once it has been despatched. We therefore recommend that you check your delivery address and postcode carefully before completing the order as this will not be checked by us before despatch. We also recommend that orders are sent to an address where someone will be available all day to receive the parcel, e.g. a work address.
Web Only Range
“Web only” products are not available for immediate despatch but you will still normally receive these items within 7-10 days of placing an order. If there are likely to be any further delays we will of course be in touch. These products cannot be purchased in our stores.
Heavy and / or bulky items may incur a postal surcharge - we will contact you before delivery if this is the case. The majority of our orders to Europe are sent with Royal Mail's International Signed or Tracked services, which will then be passed the postal service of your country for onward delivery.
We are happy to deliver most items to BFPO addresses. If your location means that your purchase is VAT-exempt, we are happy to deduct the VAT from your order before shipping. Please make sure that you include your BFPO number in the Postcode field on your order so we can verify the VAT-exemption.
When filling in your details on the website, please enter your card holder address as normal, and the delivery address in the following format:
Order before 2pm on Tuesday 23rd December 2014 and choose Next Day Delivery to receive your order before Christmas.
To use our free delivery option, you will need to order before 2pm on Friday 19th December 2014.
European/International/BFPO delivery – please contact us.
|Order before 2pm and choose|
"Next Day Delivery" on:
If you continue to use the site we'll assume you're happy to accept the cookies. Find out more .